PUTTING STAKEHOLDERS FIRST
FIVE Holdings embodies the values and interests of its stakeholders, seamlessly integrating these principles into its business and brand identity. The Group aspires to establish enduring, meaningful relationships with stakeholders through close collaboration to refine strategic initiatives and operational practices, ultimately creating sustainable value for the business.
THE MOST REVIEWED HOTEL in the world
CUSTOMERS
Dedicated to elevating guest satisfaction, FIVE Holdings focuses on meeting and exceeding expectations through exceptional services, fostering loyalty, and propelling revenue and brand value. This commitment is reflected in a robust online presence, seamless tech integration, personalized experiences, and prompt customer assistance, all supported by ethical and sustainable practices. Testifying to this commitment is FIVE Hotels and Resorts’ consistent achievement of 9/10 on Booking.com for its hotels.
FIVE has cultivated a highly engaged, loyal online community of over 1.7 million active followers across social media profiles on YouTube, Spotify, Instagram, TikTok, Facebook, and LinkedIn, garnering nearly 547 million views for FIVE Holdings’ and The Pacha Group’s hashtags on TikTok in 2024. All of this has led FIVE Holdings to be 410% more googled than other comparative luxury hotel brands in the UAE, while The Pacha Group is190% more googled than comparative entertainment brands.
EMPLOYEES
At the heart of FIVE Holdings’ success are its people, who are pivotal in creating, elevating, and delivering extraordinary services every day.
Committed to a thriving workforce, FIVE Holdings prioritizes investing in employee development, offering dynamic learning opportunities and leadership training that empower staff to shine. The company also cultivates vibrant workspaces that prioritize well-being and safety, ensuring that every team member feels valued and inspired.
Acknowledged as a Great Place to Work, in 2024 FIVE Hotels and Resorts ranked #12 for Best Workplaces for Hospitality in GCC 2024, #8 in the Best Workplaces ‘Large Category in the UAE’ 2024 and #16 in the Best Workplaces ‘Large Category in the Middle East’ 2024. Additionally, FIVE Hotels and Resorts also earned a prestigious spot in Fast Company Middle East’s Best Workplaces for Women in the Middle East 2024 list, distinguishing itself as the only hospitality group.
The company’s distinction as a large-sized organization is evident, ranking #31 in the Best ‘Large-Sized Companies in Asia’ 2024. Additionally, FIVE Hotels and Resorts stood #6 for the Happiest Employees in the Region (ahead of Coca Cola and Deloitte) and #3 in UAE’s Workplace for Women in 2021.
The FIVE Tribe actively champion the company’s sustainability initiatives through volunteering, donations, and innovative contributions that enhance the well-being of both the company and its surrounding communities.
FIVE Holdings proudly boasts an Employee Trust Index of 93% for 2023, as reported by Great Places to Work, reflecting the strong commitment of its workforce.
REAL ESTATE INVESTORS
Real estate investors are instrumental in defining FIVE Holdings’ purpose and strategic vision, expecting not only impressive returns but also adherence to legal and regulatory standards.
To foster this vital partnership, FIVE Holdings maintains a proactive approach by providing monthly insights into Asset Under Purchase revenue distributions, complemented by regular communication and virtual engagements that promote transparency and informed collaboration.
SUPPLY CHAIN PARTNERS
FIVE Holdings recognizes that its suppliers are integral extensions of its business, with the quality of these relationships reflecting the Group’s broader impact on the world. The inputs, materials, and services provided by suppliers significantly influence the experiences delivered to guests, underscoring the importance of maintaining strong commercial ties.
To uphold its commitment to excellence, FIVE Holdings implements a rigorous Supplier Program designed to ensure exceptional service and ethical standards. Success is cultivated through long-term, reciprocal partnerships, supported by dedicated procurement and supplier quality assurance teams. This includes adherence to a comprehensive Supplier Code of Conduct, ESG Checklists completed during on-site audits, robust anti-bribery practices, and meticulous hygiene and safety audits to guarantee the highest standards are consistently met.
FINANCIAL INSTITUTIONS
The successful execution of acquisitions and development at FIVE Holdings relies on strong partnerships with financial institutions.
The Group maintains transparent communication, offering regular updates on business performance and financial health, instilling confidence in its commitment to timely debt servicing.
OUR SHAREHOLDERS
FIVE Holdings’ shareholders are instrumental in driving sustainable performance and realizing the Group’s long-term vision.
Their active involvement ensures a steadfast commitment to robust governance, ethical operations, and continued growth, ultimately enhancing value through dividends.